Frequently Asked Questions

How much is postage?

We are currently offering free postage for orders over £30! Hurry though this offer won't last forever!

What is your return policy?

Items purchased online only may be returned within 7 days for a refund.  Please note that items must be unworn and with all original labels and packaging for a refund to be issued.  We strongly recommend that you use a tracked postal service to return items.  We can only refund items once they have been received back into the boutique.  All items are quality checked before they are dispatched. 

We do not offer returns or refunds on items purchased in store.  This does not affect your statutory rights.  

How can I pay?

You can pay by debit/credit card or by PayPal on the website.

We also accept cash in store and offer a layaway service.  

Can I try items on in the boutique?

We absolutely understand that you want to try items on before purchasing them.  You are very welcome to try outfits on and all items are then either quarantined or steamed thoroughly before returning them to the shop floor.  

Do I need an appointment to come in to the Boutique?

You are welcome to visit without an appointment on Wednesdays, Fridays and Saturdays.  We are open on Monday, Tuesday and Thursday by appointment only.  If you would like to make an appointment on any day then we can ensure that there is a private fitting room and member of staff available to help you.

01530 411664

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